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CONTACT US

Guanlan, Shenzhen City, Guangdong
TEL : 86-75581475177
FAX : 86-75581475178
Email :sales@sprite-ele.com

ABOUT SPRITE

We are a company established in 2004 , based in Shenzhen .We have full experience in Resourcing and Developing in digital products in the past 10 years. We used to produce pen camera / Mini Camera and Digital cameras for some big trading companies.. [More]

SUPPORT

In order to promote trademark goodwill and celebrity of Sprite series products, satisfy the requirement of customers and agents, Sprite Company guarantees the following quality items.


1. If customers find any exterior defect, such as broken or stained defect before they use Sprite product, Sprite Company will replace or return product according to customer's requirement.


2. If customers doubt any interior quality problem of Sprite product when they use, please keep the working status of machine. Don't take our product out of machine. Contact with Sprite office or agent in signed writing letter or fax enclosing print or copy sample. Our technician will examine and define the problem. If the problem is from our product, Sprite will replace or return the product according to customer's requirement.


3. If customers find machine breakdown during they use Sprite product. Our technician will examine and define the problem. If the reason of the problem is from our product, Sprite Company will afford all the expensive of machine reparation. If the reason of the problem is from machine quality, Sprite Company may still provide repair if the customers need. The customers will pay all the reparation expensive.


4. If there is any argument or dispute of responsibility of defect or problem, the customer can send the machine to an authorized quality organization. If the reason is from Sprite product after the organization inspection and identification, we will pay all the expensive including the inspection and identification fee.


5. Expect the quality responsibility, we won't replace or return product in case of the following situations:


A. The customers'operation leads to difficulty of identification;